I am as guilty as every other foreigner when it comes to feeling that the US works well. No offense to Brazil but living in Rio de Janeiro only makes this feeling stronger.
If you think about it, taking care of things in the US is normally quite easy. Things are efficient, regulated, and the customer service is amazing. It seems that none of the crap that happens in Brazil could happen in the US. That’s why we have checks and balances.
So when some Brazilian friends approached me about a strange charge on their credit card from their Orlando hotel Allure Resorts, I told them it was not a big deal. The hotel double charged them, processing the cards of their entire party for a 2 week stay, 5 days after they checked out. It must have been a mistake. They had already checked out, had paid in advance with a travel website and checked out without an issue. The credit card was taken for deposit only. It was a weird mistake considering they waited until after checkout and hit 3 Brazilian credit cards for a total of 5 rooms. Nonetheless America is the land of customer service and I thought it was nothing a phone call couldn’t fix.
I couldn’t have been more wrong. After various phone calls, emails, and messages to the Orlando Hotel Allure Resorts, it was obvious that they had no intention of returning the stolen money to my Brazilian friends. That only pissed me off more. As a blogger I went to my best resource, the internet. This is what I found on this Orlando Hotel’s Facebook page:
As of today I am a victim of credit card fraud thanks to Allure resort. If you can’t pay in cash do not stay there.
These people charged my Card, And they haven’t done anything about it. And I didn’t even stay here!!!
That only made me dig deeper:
Third, I had cancelled another reservation I had with them for later in my stay, well within the cancellation policy dates, but they still charged for the stay. They not only charged me once, but twice on 2 credit cards. When I tried to call and get it taken care of I was put on hold for 15+ minutes at a time until I hung up, transferred to a manager whose voicemail inbox was full, or transferred to another line that never picked up. I have called almost everyday for over a week now and still cannot get anyone to talk to me. I have now had to file a dispute with the credit card company.
Allure Hotel charges resort fee that is never disclosed during check-in and they fail to provide a receipt during check-out when booked thru’ third party booking which supposedly should have included all the fees.. You are surprised when you see your credit card statements about these charges which again you come to know when you call the hotel for the details of these charges. This is a scam that many resort hotels are using including Allure and I would not want to stay in this hotel again since there is no fairness to consumer as they fail to disclose at every opportunity they had. The only reason they call themselves as resort is so that they can charge this resort fee which is not controlled in this hotel industry. There is nothing in this hotel that qualifies to call themselves as resort. Not to mention their bathroom faucet had broken knobs and water in bath tub would not shutoff. The room telephone didn’t work and the bathroom door would not close. Their front porch had cars parked along the yellow lines all the time (violation of fire code) when there are no lines waiting for checking in when all the rear and side parking lot is practically empty. Visitors – Don’t be fooled by this so called RESORT name. Book your hotel room elsewhere and you will not regret it!
And countless other complaints. Amazingly enough, bookings.com, hotels.